30 Day Satisfaction Guarantee We offer a 30 Day Satisfaction Guarantee on all items beginning on the day you receive your item. If you are not satisfied with your device within this time period simply contact us to arrange an exchange Top Notch Customer Service Our customer service reps are standing by to make sure every query is responded to in a timely manner. Most inquiries received during normal business hours are responded to within 1-2 hours and all products are shipped with phone support contact details for immediate responses to any issues related to getting started with your new device. Super Speedy Delivery Any order placed before 11AM will ship that very same day. All remaining orders will ship the very next business day. We use Express delivery when imaginable* on many of the products we sell. What this means is that your item will Continuously arrive the day after you order it! *Please note that we are not able to ship express to Rural locations or to PO Box due to restrictions with our express shipping courier. These items will still ship out same day or next day, then again they will use eParcel post via AusPost which has an expected delivery between 1 and 6 days. Large items such as desktop computers will also not be shipped via an express service. Genuine Products Every electronic device we sell has been cross checked against a police database to determine its legitimacy. All of our products come from trusted sources and are 100% authentic. We do source 3rd party accessories such as cables or chargers and will include these with your items when branded accessories are not available. Please read each listing description for full details on package contents. Genuine Aussie Seller Every item we sell has been tested at and will dispatch from our Sydney based facility. We do not drop ship any products from overseas as many of our competitors do! We are a Trustworthy Australian Registered Proprietary Company and have been approved by the NSW Fair Trading Government for Pawnbroking and Second-hand dealing. Description The Apple iPhone SE sports a 4-inch IPS LCD display that provides a clear view of the home screen, files and apps. It runs on iOS 9.3.2, which offers a host of user-friendly features and a smooth interface. Its 12 MP iSight camera lets you capture photos and record videos on the go. With a storage capacity of 16 GB, this smartphone can accommodate multimedia files and other user data. In addition, it is available in Space Grey / Gold / Silver / Rose Gold. Product Highlights Video Product Identifiers Brand Apple Model SE Colour Space Grey / Gold / Silver / Rose Gold Storage Capacity 16GB Key Features Family Line Apple iPhone Type Smartphone Style Bar Screen Size 4″ Operating System iOS Display Technology Retina Connectivity Connectivity Bluetooth, NFC, USB, WiFi Battery Battery Type Lithium-ion Battery Talking Battery Life Up to 14 hr Digital Camera Camera Resolution 12.0MP Features Features Accelerometer, Compass, Fingerprint, Geo Tagging, Gyroscope, Panorama Shot, Proximity Sensor Dimensions Height 12.37 cm Width 5.87 cm Depth 0.76 cm Weight 113.12 g Miscellaneous Screen Type 16M Colours Audio Output Built in Speaker CONDITION This is an BRAND NEW Genuine device in its original packaging that has never been opened. Note: Battery condition on second hand devices may vary. We have a testing procedure in place to make sure all products we sell have adequate cell life remaining based on manufacturers specifications. Battery life is covered by our warranty, should any problems arise. PACKAGE CONTENTS The device will be shipped in a white generic box which includes the following; Apple iPhone SE. Please note: We have discontinued supplying wall chargers/adapters due to events widely reported in the news regarding safety of non-genuine adapters for USB charged products. Many of our customers have USB wall adapters at their home or office that are compatible with the devices we sell. Should you wish to have a wall adapter, we strongly encourage you to purchase a genuine product online or at your local retailer. PAYMENT Currently we require immediate payment for purchases and only accept payment via PayPal. It is extremely rare that we allow for any payment other than PayPal so please contact us prior to purchase if you are not able to pay via PayPal. SHIPPING We DO NOT ALLOW PICK UPS for this item. This item has free express shipping and will ship via AusPost eParcel Express or via Star Track. Both of these services are typically a next day delivery then again next day service is NOT GUARANTEED in remote locations and or for any location outside of the Australia Post Express Post Network. Please keep this in mind for time sensitive purchases and allow additional time for rural locations. Your item will ship with Signature on Delivery required so please needless to say it is best to ship to occupied locations such as a business when imaginable. If no one is available to accept the package at time of delivery a note will be left with further instructions. Tracking for your order will be loaded into eBay at the time your order is dispatched. Simply click on the link next to “Tracking Number” in the purchase history section within eBay for current information on the delivery status of your item. SUPPORT If you have any questions regarding an item you wish to purchase please contact us through eBay messages. Phone support is currently available for post purchase correspondence and you’re going to be provided with our phone number with package contents. Emails and eBay messages will be responded to as soon as imaginable and generally within 1-2 hours during operating hours. All customer service including email and phone support operates during the hours of 9-5 AEST (excluding NSW public holidays and Christmas break) and occasionally on the weekends mostly during busy periods. WARRANTY This Product comes with a 12 – Month Warranty! Our warranty covers your item from issues that may arise with your item within the warranty period. The warranty period begins on the day that your item is purchased then again this can be extended if there are delays in shipping. Please note that if an item has a failed delivery attempt because the address was incorrect or no one was available to receive the package this is not cause to extend the warranty period. The warranty does not cover damage caused by the user such as drops or water damage. Our warranty will also become null and void if another party attempts to repair or open the device for any reason. If you believe that your item has a fault that is claimable under warranty, please contact us straight away with information regarding the issue via eBay messenger in order to receive return authorization as well as instructions on shipping the device back to us. PLEASE NOTE – if you want to have an item repaired or exchanged by us, it is best to NOT open a return request. We are not able to send a replacement if there is an open return request and this may cause processing delays. RETURNS If you wish to have to return a device to us for any reason please contact us to obtain a return authorization number as well as instructions on how to ship your item back to us. You do NOT need open a return request via eBay, simply inform us that you wish to return the item and We can provide instructions. The 30 day satisfaction guarantee period begins at the time of purchase NOT at the time of delivery. Repair, refund or replacement will not be processed until the item has been received AND inspected by a Green Gadgets representative. Once your item arrives back at our facility please allow 2 business days for us to process the device at which point We can contact you. To get a return authorisation please contact us. Terms and Condition By purchasing any item in our eBay store, you indicate that you have read and accepted the below terms and conditions. Grading – We do our best to provide accurate cosmetic grading of all items that we sell. This grading process can be subjective as the way our technicians may determine a phone is in Good or Great or Fair condition may differ from that of a buyer. We strongly advise our buyers to look at the condition example photos for an accurate representation of how the device they receive will appear. Returns – If you wish to have to return a device for change of mind, we request you do so as soon as imaginable. Returns outside of a 7 day period from receipt of item due to change of mind are subject to a 15% restocking fee to cover costs associated with retesting and reprocessing your item. Devices being sent back under warranty that are older than 30 days will be repaired or replaced whenever imaginable. We do not accept responsibility for return items until they reach our warehouse. Items that go missing or are damaged on the way back to us will be the responsibility of the sender. We strongly suggest using tracking and/or insurance for any item that needs to be shipped back to us. We process return items 2 or 3 times per week and generally on Monday, Wednesday and Friday. Please allow adequate time for us to process a return or swap for you once the item arrives at out facility. We guarantee to process returns within 2 business days of arrival. We can under no circumstances accept a return of a device that is locked to a personal account such as your Apple iCloud account. If your device is locked to an account, it is very important remove the device before we are able to process it. Please ensure any device being sent back to us is factory reset and powered off before sending it back. Accessories – All phones and devices sold by Green Gadgets Australia are 100% genuine, brand name items. We upload the IMEI/Serial number of every device into a police database to cross check against that item having possibly being reported as lost or stolen. If we ever receive a fake device, it is immediately destroyed once discovered. We can then again provide 3rd party accessories with items when we do not have genuine accessories such as USB cables, headphones and/or wall chargers. We have reliable sources for these products and will replace an accessory if found to be faulty. We discontinued providing wall adapter for USB cables due to media reports of health and safety concerns. Should you require a USB wall adapter, we strongly advise our customers to purchase a genuine charger either locally or online from a reputable vendor. IMEI numbers – We record the IMEI and/or serial number of every device that we sell. If you return a device to us that does not have the same IMEI as the phone we shipped you, We can not accept the return under any conditions. FOR PARTS OR REPAIR ITEMS – All items that are sold in the category ‘For Parts or Repair’ are being sold As-Is. We do our best to describe these items then again we cannot guarantee the functions will be working. Continuously times a device may have damage such as water damage and at the time we test the device a certain function could be working then again this may change by the time it is sold and shipped. Unless there’s something that was most definitely overlooked at the time of testing or listing the device, We can NOT accept returns for these devices.